Nutavo Support

Contact us

Email . Every message is read by someone who works on the app — NovaForge Studios is a small studio, not a ticket queue.

It helps to include your device and iOS version, whether an Apple Watch is involved, and what you expected to happen. If something looks wrong on a specific screen, a screenshot usually saves a round trip.

Subscription and free trial

Nutavo offers a three-day free trial. Unless you cancel it at least 24 hours before the trial ends, it converts automatically into a paid subscription.

• To cancel or change a plan: open the Settings app, tap your name, then Subscriptions. Subscriptions are billed by Apple, so cancellation happens there rather than inside Nutavo.
• Refunds are handled by Apple, not by us. You can request one at reportaproblem.apple.com.
• Restoring a purchase: if you reinstall the app or move to a new device, sign in with the same Apple Account and use the restore option on the subscription screen.

Full billing terms are in the Terms of Use.

Apple Health

Apple Health access is optional. Nutavo works without it, and nothing is read or written until you grant permission.

• Reads: active energy and heart rate.
• Writes: workouts, active energy and weight.
• Never writes nutrition. Your food and macro entries stay inside Nutavo.

If a permission prompt was dismissed or the wrong toggle was set, open the Health app, go to Sharing, then Apps, choose Nutavo and adjust each category. iOS does not ask twice, so this is the only way to change your answer later.

Health data is never stored in iCloud by this app, and heart rate never leaves your iPhone and Apple Watch. The Privacy Policy has the detail.

Step counting

Why does my step count differ from the Health app? Nutavo counts steps using your iPhone’s motion sensors rather than reading them from Apple Health. The Health app merges steps from your iPhone and your Apple Watch, so if you walk with only your Watch, Health will show a higher number.

This is deliberate. Step totals are shared with your squad, and Apple’s rules do not allow data taken from Apple Health to be shared that way. Counting steps separately is what lets the squad leaderboard exist at all.

If your step count is stuck at zero, check Settings, then Privacy & Security, then Motion & Fitness, and confirm both Fitness Tracking and Nutavo are switched on.

Apple Watch

The Watch app tracks workouts on your wrist and sends completed sessions back to your iPhone, including heart rate for each set.

• Both apps need Apple Health permission. The Watch asks separately from the iPhone.
• If a workout has not appeared on your iPhone, open Nutavo on the iPhone with the Watch nearby — transfers complete when both apps are reachable.
• Heart-rate readings stay on your iPhone and Watch. They are not synced to iCloud and are not shared with your squad.

Squads

Squads let you train alongside friends you invite. They are optional, invite-only, and are not public or searchable.

• What is shared: your display name and your stats. Choose a display name you are comfortable showing to the people you invite.
• How it travels: through iCloud, between your Apple Accounts. It does not pass through our servers — we do not run any.
• To leave: open the squad screen and choose to leave. Your stats are removed for the other members.

If an invite will not open, make sure both people are signed in to iCloud and that the link is opened on a device with Nutavo installed.

iCloud sync

Nutavo syncs to your own private iCloud account so your logs reach your other devices and survive a lost phone. That storage belongs to you. NovaForge Studios runs no servers and cannot read what you record.

If data is not appearing on a second device, confirm both devices are signed in to the same Apple Account, that iCloud Drive is on, and that Nutavo is enabled in Settings under your name, then iCloud. Syncing also pauses when iCloud storage is full.

Deleting your data

You can delete everything from inside the app: open Settings, then Delete Account. That removes your logs, workouts, body records and photos, and leaves any squad you are in so your stats are removed for the other members.

Deleting the app alone does not clear data already synced to your iCloud account, so use Delete Account first if you want it gone. Entries Nutavo wrote into Apple Health are managed in the Health app, which is the only place they can be removed.

If you cannot reach the in-app option, email and we will walk you through it.

Bugs and feature requests

Both go to the same place: . For a bug, the steps that led to it are the most useful thing you can send. For a feature request, what you are trying to accomplish matters more than the feature itself — it often points at a better answer.